Job Description

Industry/ Specialization:

Banking & Financial Services

Employment Type:

Permanent

Position:

Customer Service Officer

Work Location:

Jalan Tun Razak, Kuala Lumpur (accessible by MRT)

Working Hours:

5 working days with 2 rest days based on schedule, 9.5 working hours with 1.5 hours breaks, 24/7 rotational day & night shifts including weekends & public holidays

Salary Package:

Basic up to RM 3,200-4,000 + RM 350 Fixed Allowance + Night Shift Allowance + Dental/ Optical/ Medical + Bonus + AL

Responsibilities:

? Deliver 24 hour one-stop customer service.

? Ensures highest standard of service delivery on personalized phone services to our customers.

? Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.

? Handling and resolving customer complaints proficiently.

? Displaying a high level of quality and professionalism when dealing with customers.

? Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.

? Educates the customer about the Bank's products and services and directs them toward available resources for self-help.

? Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.

? Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer

? Maintains confidentiality of the Bank's customers and data.

? Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.

Requirements:

? At least a recognized Diploma with minimum 2 years' experiences. (SPM/ STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).

? Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

? Fresh graduates are welcome to apply.

? Experience in Call Centre, Banking or Customer Service environment will be an advantage.

? Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.

? Possess a pleasant voice & good telephone etiquette.

? Resourceful, proactive, attentive to details and a good team player.

? Possess good communication skills (verbal and written)

Job Types: Full-time, Permanent

Pay: RM3,200.00 - RM4,000.00 per month

Benefits:

Professional development
Application Question(s):

Do you have experience working as customer service in contact center ? If yes, how many year(s) of customer service experience do you have in contact center: What grade did you get for your English at SPM or MUET ?
Work Location: In person