Customer Service Officer (mandarin Speaker)
Batu Pahat, Malaysia
Job Description
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- Attend to customers enquiry promptly
- Coach and guide CSO to implement order management in right procedures according to policies set.
- Check and approve Sales Order with Purchase Order which issue by respective CSO. Ensure all requirements are correctly stated in Sales Order and work order
- Assist salesperson to generate Customer Master Record. Report to salespersons for outstanding order in hand and customer enquiry
- Ensure CSO liaise and coordinate effectively with customer to ensure efficiency in order processing and timely delivery.
- Liaise with production for machine capacity, capability, order delivery and urgent order.
- Liaise with third party for special requirement such as Third party Inspections and fumigation if needed
- Analyse customer satisfaction survey by monitor customer complaint tact fully, CAPA submission and speed of closure of customer complaint.
- Ensure all documents and records are maintained and up kept correctly and accurately accordingly to ISO requirements.
- Monitor overdue FG and present FG report weekly to management and MKT dept.
- Assist CSO to solve the problem during order handling until delivery.
- Attend customer\xe2\x80\x99s visit event upon request.
- Ensure STS, e-PR, LTS, TORI and related system is updated according to policy and procedure set.
- Implement ISO/ EHS/ OHSAS document control.
- Candidate must possess at least Diploma in Business Studies
- Fluent in English and Mandarin to liaise with oversea customers
- Fast learner and able to work in fast paced environment.
- Fresh graduates are welcome to apply
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Monday to Friday
- Performance bonus
- Yearly bonus
- Please stated your expected salary to this position.
- Mandarin (Preferred)
- Health insurance
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Job Detail
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Job IdJD921923
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBatu Pahat, Malaysia
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EducationNot mentioned