Job Description

Antasis Sdn. Bhd. Hiring! Full Time Customer Service Officer (Mandarin Speaking) in Johor, Earn up to MYR 4,300 - Ricebowl
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Customer Service Officer (Mandarin Speaking)
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MYR2,700 - MYR4,300 Per Month
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Posted an hour ago o Closing 2 Nov 2025
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Requirements

• High school Diploma or equivalent certificate.
• Previous experience in customer service or call center environment is preferred.
• Fresh graduate is welcome to apply.
• Strong verbal and written communication skills in English and Mandarin.
• Ability to work in a fast-paced environment and handle high call volumes.
• Good problem-solving and conflict-resolution skills.
• Familiarity with customer service software and tools (e.g., CRM systems).
• Strong attention to detail and ability to multitask.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer issues, complaints, and concerns efficiently.
• Maintain detailed and updated records of customer interactions.
• Follow communication guidelines and standard operating procedures.
• Work closely with other departments to address customer needs.
• Meet personal and team targets for service quality and efficiency.

Benefits

• Competitive Salary with performance-based incentives.
• Health and Wellness Benefits, including medical.
• Birthday Leave
• Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).
• Paid Time Off (PTO), including annual leave, sick leave, and public holidays.
• Career Development Opportunities, including training, workshops, and certifications.
• Team-Building Activities and company-sponsored social events.
• On-site Facilities, such as a break room, pantry, and recreational areas.
• Recognition Programs for top performers and employee achievements.
• 5 Working days : Monday to Friday (8AM - 5PM), Alternate Saturdays (8AM -12PM)

Additional Benefits

• Training Provided
• 5 Working Days
• Allowance Provided

Skills
Customer Service Communication Skills (Mandarin & English) Problem Solving Active Listening Empathy Time Management
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Skills Required