Job Description

Key Responsibilities

Greeting and assist walk-in customer. Screening phone calls & customer enquiries and transfer calls to intended parties. Coordinate and maximize the number of appointments, optimizing the appointment with the veterinarians. Perform necessary reminders to customers with vaccine, medical or surgical appointments etc. Interact with clients and able to answer walk in and phone queries effectively. Ensure all clients are greeted and well served with good customer service-oriented mindset. Appointment booking. Registration and update client's status in the system. Maintain client data accurately and consistently. Cashiering on payment transactions and issuance of invoices. Perform all filing, administrative tasks as assigned. Ensure all services and products are invoiced, and payment is made accordingly. Computer literate, friendly and able to communicate well. Comfortable working with animals around and pet-friendly person.

Requirements

Proficient in customer service skills. Minimum of 2 years of related work experience in customer service either in medical, hospitality or service industry. 2 years of experience in face-to-face interaction with customers preferred. Possess at least SPM/ Diploma or equivalent qualification. Candidates fluent in English, Bahasa Melayu and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients. Excellent communication skills (written and oral). Able to work shift.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,800.00 per month

Work Location: In person