Jalan 19/36 No. 4 Petaling Jaya Selangor Malaysia 46300
Penerangan Kerja Kelayakan Clique Clinic is a leading aesthetic clinic in Malaysia, renowned for delivering evidence-based aesthetic treatments using state-of-the-art medical technology. Our comprehensive range of services includes skin rejuvenation, anti-aging solutions, non-surgical facelifts, acne scar treatments, and body contouring, all tailored to help you look and feel your best. Working at Clique Clinic is about making a meaningful difference. IT's about delivering the highest standard of patient care by always placing patients' needs first. At Clique Clinic, you'll find a culture built on teamwork, professionalism, and mutual respect, and most importantly, the opportunity to build a truly rewarding career. Requirements:
Possess at least Diploma or Certificate in Business Administration/Marketing/Public Relations, Hotel Management or equivalent.
Knowledge of medical aesthetics are preferred.
At least 3 years of working experience in Customer Service.
Pleasant disposition with good communication skills in English, Bahasa Malaysia, and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Adequate training will be provided.
Tanggungjawab We're expanding our team! We are looking for dedicated, motivated and creative individuals to proudly join us as Customer Service Officer (Front of House). In this pivotal role, you'll help create a warm, professional environment that enhances the care experience for our patients. Your primary responsibility will be to deliver outstanding customer service to those inquiring about our treatments and products, while also playing an active role in increasing clinic visits for consultations. Responsibilities:
Serve as the first point of contact by warmly welcoming all walk-in patients and customers, ensuring a professional and positive first impression.
Handle inquiries across multiple channels, including phone, email, live chat, Facebook, Instagram, and more, promptly and courteously.
Engage with potential customers to capture essential lead information, such as name, contact details, and primary concerns, for follow-up by the team.
Support outreach efforts by sending newsletters and promotional packages to existing and prospective clients to drive engagement and sales.
Carry out front desk and receptionist duties, including appointment scheduling, patient registration, payment processing, invoice preparation, and managing check-in/check-out procedures.
Assist in maintaining the patient loyalty programme, ensuring accurate records and proactive engagement to strengthen customer retention.
Provide general administrative support and perform any additional duties assigned by the supervisor or management.
Manfaat
Competitive monthly salary and comprehensive benefits package.
Performance bonuses and regular salary increments to reward your hard work.
Career advancement opportunities through exceptional industrial training.
Generous leave policies, including annual, medical, birthday, examination and study leave.
Exciting company incentive trips to celebrate your achievements.
Comprehensive insurance coverage (GTL, GPA, and GHS) for a peace of mind.
Complimentary medical and aesthetic treatments to support your well-being.
Enjoy Sundays and all public holidays off for a healthy work-life balance.
Working Location: PJ/KLCC Working Hours: Monday to Saturday, 10 am to 6:30 pm, with two additional weekdays off each month, totaling six days off. Manfaat tambahan
Training Provided
Kemahiran Customer Service Communication Skills Problem Solving Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.