Customer Service Officer

Pulau Pinang, Malaysia

Job Description


Description

Primary Objective:

  • Ensure and provide quality customer service standards
  • Sales Referral \xe2\x80\x93 identify existing and prospective customers\xe2\x80\x99 financial needs and refer them to sales personnel
  • To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
  • To assist in tracking branch sales and up keep of sales records and other records/reports
Key Responsibilities:

Customer Service
  • Deliver quality customer experience
  • Identify sales opportunities for referral and cross selling
Branch Operation
  • Ensure Bank\xe2\x80\x99s policies, procedures & guidelines are complied with
  • Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
  • Checking and monitoring of monetary transactions and inquiry / maintenance activities
  • Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
  • Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
  • Other duties arranged by ABM/BM relevant to branch operations from time to time
Requirements

Requirements:
Bachelor Degree - Any related field(s).

Minimum 3 years in sales, customer service and branch operation experience

Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service
  • Pleasant personality with good analytical, communication and interpersonal skills
  • Able to work independently with minimum supervision
  • Independent and mature character who is proficient in prioritizing needs based on urgency
  • Resistant to stress and able to work under pressure
Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank

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Job Detail

  • Job Id
    JD927056
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pulau Pinang, Malaysia
  • Education
    Not mentioned