Job Description

Customer Service Officer (training Provided) - Based in Melaka City (welcome Fresh Graduate)

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Full Time

Melaka City, Melaka

Fresh Graduates

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Posted 16 hours ago . Closing 26 Dec 2022

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Requirements

• FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.
• SPM Level with minimum 1-2 years customer service/ sale experience
• Must be able to communicate and write well in ENGLISH.
• Ability to speak in Mandarin language will be an added advantage.
• Willing to work on rotational shift basis (including weekends and Public Holiday). Shift Allowance will be provided.
• Good interpersonal and communication skills.
• Basic computer literacy (MS Office).
• Willing to work in Melaka City.
• This is 24/7 shift, 5 working days and 2 days off.

• Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
• Follow up and resolve customers complains and ensure IT is close to satisfaction.
• Always work closely with team members and leaders to achieve quality results and productivity.
• To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
• Any other duties assigned by the team leader.

• Shift Allowance/ KPI allowance/ Language Allowance/ Customer Service Allowance provided.
• Fully equipped gym with aerobics studio & shower facilities.
• Rest & relax area (pool, football, etc).
• We are located nearby shopping malls and housing area.
• Career Prospect:
• Career path program with Multi-functional Product, process, soft skill, developmental training.