Job Description

Description
Job Responsibilities:
-Provide 24/7 one-stop customer service via phone.
-Deliver high-quality, professional, and personalized service.
-Give prompt and accurate answers or solutions to customers.
-Handle and resolve complaints efficiently
-Follow up with customers as needed (per call centre guidelines).
-Educate customers about bank products and services.
-Accurately record customer data in systems.
-Maintain honesty, integrity, and confidentiality at all times.
-Gather customer feedback to improve service quality.
Job Requirements:
-Diploma + 2 years' experience (SPM/STPM + 5 years can be considered).
-Able to work shifts, weekends, and public holidays (24/7 centre).
-Fresh graduates welcome to apply.
-Experience in call centre, banking, or customer service is an advantage.
-Positive attitude, proactive, detail-oriented, and a good team player.
-Pleasant voice and good telephone manners.
-Good English communication skills (Mandarin is a plus).
Industry
Telecommunication
Specialization
Customer Service
Human Resource
Location
Kuala Lumpur
Employment Type
Permanent
Salary
MYR 3, 001- MYR 4, 500 / mth
To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Celine Chong.
For further discussion about this role, please find contact details of Celine Chong as below:
Email: general2@recruitexpress.com.my
Tel:
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Skills Required