Job Description

SNS Network (M) Hiring! Full Time Customer Service Officer/Executive (Apple Authorized Service Provider) in Selangor, Earn up to MYR 3,200 - Ricebowl
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Customer Service Officer/Executive (Apple Authorized Service Provider)
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MYR2,800 - MYR3,200 Per Month
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Fresh Graduates
Fewer than 10 applicants. Your chances are good!
Posted 2 hours ago Closing 12 Jun 2025
Fewer than 10 applicants. Your chances are good!
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Company Highlights

• Employee Shares Option Scheme (ESOS)
• Career Growth and Development
• Staff Purchase, Medical Claim, Annual Leave up to 30 days, etc.

Requirements

• Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
• Fresh graduates are welcome to apply.
• Able to speak in English, Bahasa Malaysia or Mandarin
• Organized, strong communication and excellent time management skills
• High level of conceptual, analytical and problem solving skills
• Positive attitude, self-motivated and customer service orientation.
• Knowledge in Apple products will be an added advantage.
• Applicants must be willing to work on Saturday (half day), 5 working days per week.
• Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
• To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
• Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
• Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
• Striving to achieve and maintain overall performance adhering to SLA.
• Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

Benefits

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• Annual Bonus
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Skills
Communication Skills Problem-Solving Skills Patience Customer Service Product Knowledge
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