Job Description

:

- Handle customer inquiries via voice, live chat, and email with professionalism and urgency

- Take ownership of customer concerns and ensure timely resolution

- Present product information clearly and confidently across all platforms

- Balance customer needs with business goals using effective communication and sales techniques

- Meet individual KPIs and contribute to overall team success

-Promote self-service tools and guide customers toward efficient solutions

- Collaborate with Team Leaders and Managers to improve processes

- Uphold strict confidentiality and data protection standards

Requirement:

Minimum SPM qualification (C1 level)

Salary Range: RM2,400 (Basic) + RM300 (KPI)Shift Allowance

Shift ends from 8:30pm to 11:00pm will be entitled for RM 10 per day, Shift ends at 12am & above will be entitled for RM30 per day

Location:UOA Business Park, Shah Alam (5-minute walk from LRT Subang Jaya)

Work Schedule: Rotational shifts between 8am - 10pm, 9 hours per shift, 5 working days + 2 rest days per week

Job Type: Contract
Contract length: 12 months

Pay: RM2,400.00 per month

Work Location: In person