Job Description

Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:

Order Management (Sales)

Order Acceptance and Order Entry:

Ensure pricing and discounts are accurate in formal quotation Be updated on sales, marketing and promotion program and administer these accordingly Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area. Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

Order Management:

Negotiate with Field/Customer and Division to establish committed delivery date. Proactively manage order to meet committed delivery date and any special delivery requirement. Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered Establish and maintain effective lines of communication with Account Managers, management, business, and cross-functional teams to resolve customer order related issues.

Qualifications:

CompetenciesCommunication skill (written & read) in customer language (English & Mandarin) to support Greater China region. Capability to multitask and handle responsibilities. Ability to work in a fast-paced environment. Usage of standard approaches to simple problem resolution. Basic escalation management skills. Basic IT/technology knowledge.


OthersBachelor Degree or University Degree or equivalent. No prior customer service experience required. Qualified candidates are welcome Due to business needs, the staff might need to follow specific country holiday and also working hours instead of Malaysia Public Holiday/Working Hour.


Careers Privacy StatementKeysight is an Equal Opportunity Employer.