Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Customer Service & Operations Executive
Follow
MYR3,000 - MYR4,000 Per Month
KL City,
Fewer than 15 applicants. Your chances are good!
Posted 21 hours ago o Closing 26 Dec 2025
Fewer than 15 applicants. Your chances are good!
Share
Save
Apply
Working Location Near Station

• Jalan Kerinchi Kiri 2 Kuala Lumpur WP Kuala Lumpur Malaysia 59200

x2_onboarding.experience.fields.job_description.title
Requirements
Requirements

• Candidate must possess at least bachelor's degree/Post Graduate Diploma/Professional Degree in any field.
• Required skills: Customer Support, Problem-Solving, Communication Skills, Ticketing Systems, Customer Relationship Management (CRM)
• At least 2 years' experience in customer service or operations, preferably in the travel/tourism industry.
• Strong written and verbal communication skills in English and Mandarin are a must (additional languages a plus).
• Excellent problem-solving, multitasking, and organizational abilities.
• A calm, customer-centric attitude with the ability to work under pressure and meet deadlines.
• Tech-savvy with proficiency in Excel/Google Sheets, CRMs, and ticketing systems (e.g., Zoho, Zendesk).

Responsibilities
We are seeking a proactive and detail-oriented Customer Service & Operations Executive to join our team. You will be responsible for handling day-to-day partner communications, resolving service issues, managing bookings, and ensuring smooth operational delivery. The ideal candidate has strong communication skills, and a customer-first mindset. Experience in the travel or tourism industry is a plus.
Key Responsibilities:
Customer Service

• Serve as the primary point of contact for B2B partners regarding bookings, product queries, and issue resolution.
• Provide timely, accurate, and professional responses via email, phone, and chat.
• Resolve partner complaints or escalations efficiently
• Work closely with internal teams to ensure partner satisfaction

Operations

• Manage and monitor bookings (pre- and post-booking), confirmations, cancellations, amendments
• Collaborate with the tech team to flag and troubleshoot API or system issues impacting booking or partner experience.
• Generate operational reports (e.g., booking status, issue logs, SLAs) and assist with partner onboarding processes.

Cross-functional Coordination

• Collaborate with the Product team to maintain and update product content, pricing, and availability in the backend systems when needed.
• Collaborate with Finance teams as and when required on providing supporting information for finance reconciliation
• Coordinate with Sales, Account Management to resolve partner concerns and improve service quality.
• Liaise with suppliers/operators to confirm availability, secure last-minute bookings, or resolve on-ground issues.
• Support implementation of SOPs, training materials, and service-level improvements.

Benefits
13-month Bonus, Flexible Working Arrangement
Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided

Skills
Customer Support Communication Skills Ticketing Systems Problem-solving Customer Relationship Management (CRM)

Skills Required