Job Description

Summary
Drive and lead the Customer Service GBS Service Operations function for the Southeast Asia (SEA) region, ensuring high-performance service delivery that is accurate, timely, and customer focused. This role is accountable for optimizing quotation and order fulfilment processes, aligning operations with strategic business objectives, and fostering a culture of continuous improvement and operational excellence.
Job Responsibilities
Operational Management

• Lead and manage the CS quotation and order processing teams to ensure timely and accurate fulfilment of customer requests
• Participate in the SEA weekly backlog meeting with ML representatives to drive Parts TO

• Be the functional leader for all local and sub-regional service operations, providing day-to-day operational support and guidance, and implementing with them the strategic service operations initiatives
• Oversee quotation preparation, pricing strategies, and discount approvals in alignment with business rules
• Coordinate with Sales, Manufacturing, and 3PL partners to ensure seamless order execution

Strategic & Process Improvement

• Assess and enhance CS and quotation processes and develop future-state operating models aligned with group service strategy
• Implement value stream methodology and Buhler Onion model to drive efficiency and customer satisfaction

Leadership & Collaboration

• Strong people management skills with a focus on coaching, development, and performance management
• Ability to drive a culture of continuous improvement and operational excellence

Qualifications

• Bachelor's Degree in Supply Chain, Logistics, or related field
• Minimum 8 years in supply chain, parts operations, or order fulfilment, with at least 3 years in a managerial role
• Proficiency in SAP systems and tools (SD Module, Stock, Procurement)
• Good knowledge in incoterm, freight management, import/export documentation/Letter of Credit shipment requirements
• Good English skills, written and spoken
• Familiarity with Lean, Six Sigma, or other process improvement methodologies is an advantage

At Buhler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ?of possibilities.? Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.
As a global organization, we embrace the diversity of our global workforce. At Buhler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values - Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.
Let's create impact together!
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