Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese (spoken).
Minimum 1 year of QA experience, ideally in e-commerce/marketplace within a BPO.
Strong communication, logical thinking, and problem-solving skills.
Organized, adaptable, able to work under pressure, and a fast learner with minimal supervision.
Willing to work rotational shift.
Tanggungjawab
Ensure associates' transactions comply with client guidelines and quality standards.
Conduct QA evaluations, root cause analysis, and provide regular reports.
Identify performance trends, training needs, and improvement opportunities.
Collaborate with Operations Managers and Team Leads on quality initiatives.
Act as SME and escalation point for QA processes, issues, and resolutions.
Support continuous improvement projects through coaching, feedback, and action planning.
Manfaat
5 working days
Allowance Provided
EPF and SOCSO
Annual Leave and Sick Leave
Manfaat tambahan
EPF / SOCSO / PCB
Annual Leave
Medical and Hospitalisation Leave
Allowance Provided
5 Working Days
Kemahiran Customer Service Quality Assurance Mandarin Cantonese Communication Skills Problem Solving Data Analysis Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.