Job Description

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Customer Service Quality Analyst
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MYR5,000 - MYR5,800 Per Month
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Posted 4 hours ago o Closing 11 Dec 2025
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Requirements

• spm or Diploma or Bachelor's degree in any field.
• Minimum 1 year of experience in Customer Service, Call Center, or QA role.
• Strong attention to detail and excellent analytical skills.
• Good command of English Mandarin.

Responsibilities

• Monitor and evaluate inbound and outbound calls, chats, or emails to ensure quality standards are met.
• Assess agent performance based on communication skills, process adherence, and customer satisfaction.
• Provide detailed feedback and coaching recommendations to improve agent quality and service consistency.
• Prepare quality reports, scorecards, and trend analyses for management review.

Benefits

• Provided training.
• EPF/SOSCO.
• Annual leave/Medical leave.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• Medical Insurance
• Medical and Hospitalisation Leave

Skills
Customer Service Quality Assurance Data Analysis Communication Skills Problem Solving
Important Information
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Skills Required