Job Description

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Customer Service Quality Analyst (QA - Mandarin)
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Up to MYR5,300 Per Month
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Posted a day ago o Closing 5 Dec 2025
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Requirements

• Diploma/Degree holder, or above.
• Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese.
• Minimum 1 year of QA experience, ideally in e-commerce/marketplace within a BPO.
• Strong communication, logical thinking, and problem-solving skills.
• Organized, adaptable, able to work under pressure, and a fast learner with minimal supervision.
• Willing to work rotational shift.

Responsibilities

• Ensure associates' transactions comply with client guidelines and quality standards.
• Conduct QA evaluations, root cause analysis, and provide regular reports.
• Identify performance trends, training needs, and improvement opportunities.
• Collaborate with Operations Managers and Team Leads on quality initiatives.
• Act as SME and escalation point for QA processes, issues, and resolutions.
• Support continuous improvement projects through coaching, feedback, and action planning.

Benefits

• 5 working days
• Allowance Provided
• EPF and SOCSO
• Annual Leave and Sick Leave

Additional Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave
• Allowance Provided
• 5 Working Days

Skills
Customer Service Quality Assurance Mandarin Language Proficiency Communication Skills Analytical Skills Problem-Solving Data Analysis

Skills Required