Customer Service Representative
Job Description
Support Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Contract Administration. Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration. Provide exceptional customer service via phone, mail, internet, and online chat with customer. Meet and exceed the company's service standards on a consistent basis. Acquire and maintain product knowledge to enhance customer's enquiry experience and promote appropriate items to customers. Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner. Consistently follow established customer service and operational procedures. Cross train with other department members for maximum flexibility. Performs all other duties as assigned Able to work on shift if required and team work is required.
Requirements:
Bachelor degree or diploma in any field. Customer service engagement experience, call centre, telemarketing or administrative experience preferred. Good command in English and Mandarin. Customer service oriented with a positive attitude. Effective oral and written communication skills. Excellent phone and email etiquette. Organized and able to multi-task. Fresh graduate is welcome.Job Types: Full-time, Contract
Pay: RM3,000.00 - RM4,000.00 per month
Education:
Bachelor's (Required)
Language:
Mandarin (Required)
Work Location: On the road
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Job Detail
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Job IdJD1126769
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:37066.0 46933.0 USD
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Employment StatusPermanent
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Job LocationBayan Lepas, M07, MY, Malaysia
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EducationNot mentioned