Job Description

Customer Service Representative - Join Our Digital Bank Project!Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!About Us: We\xe2\x80\x99re not just a team; we\xe2\x80\x99re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!: As a Customer Service Representative, you\xe2\x80\x99ll play a crucial role in ensuring exceptional customer experiences. Here\xe2\x80\x99s what you\xe2\x80\x99ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;
• Provide accurate and efficient support work relating to the renowned products;
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;
• Actively promote and educate customers and merchant on the use of self-help and our digital services;
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.

Requirements:

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor\'s Degree in any fields or equivalent;
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);
• Moderate or Strong knowledge in Microsoft Office programs \xe2\x80\x93 proficiency in Microsoft Excel, Microsoft Word;
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;
• Able to work under pressure;
• Ability to work with cross-functional team to coordinate for desired output;
• Excellent phone disposition;
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;
• Passionate towards customer satisfaction;
• Able to work on shift (24/7); and
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company\xe2\x80\x99s reputation for high-quality service.

Ready to embark on this thrilling adventure? Apply now:https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

YTL-Sea Digital Bank Project