Customer Service Representative, Kl #mal
Kuala Lumpur, Malaysia
Job Description
Description
- Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order
- Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers
- Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
- Processing the orders of consignment stock
- Resolve all basic customer service activities including investigating and performing root cause analysis under limited supervision.
- Process customer returns and monitor to ensure the product is received
- Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
- Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
- Complete all documents for customer credits for audit key controls
- Degree in Business Administration / Business Studies or relevant field
- At least 2 years relevant working experience , preferably in Healthcare industry
- Experience with an ERP software (e.g. JDE or SAP)
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint; ERP systems (e.g JDE), with ability to navigate vendor portals
- Excellent written and verbal communication skills and interpersonal relationship skills
- Strict attention to detail
Healthcare
Specialization
Customer Service
Location
Kuala Lumpur
Employment Type
Contract / Temp
Salary
MYR 3, 001- MYR 4, 500 / mth
To apply online please click the \'Apply\' button below. For email a detailed resume in Word format to Amanda Loo.
For further discussion about this role, please find contact details of Amanda Loo as below:
Email: amanda.loo@recruitexpress.com.my
Tel: 0327138830
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Job Detail
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Job IdJD973667
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3001 - 4500 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned