Customer Service Representative
Kuala Lumpur, Malaysia
Job Description
Overview Offices Kuala Lumpur
Job-type Full-Time
Job Category All
Industries Acc & Finance
Salary MYR 3,500 - 5,000 /MonthWho you\'ll be working for Blockchain IndustryWhat requirements you\'ll need to be eligible
- At least 2 years\xe2\x80\x99 experience in customer service.
- Working knowledge of customer relationship management and data analysisExperience or familiarity with CRM software such as Intercom or Zendesk to manage customer interactions, track issues, and maintain accurate records.
- Good command of written and spoken English.
- Knowledge of cryptocurrencies or digital payments is a plus
- Help troubleshoot problems for customer accounts and other account related issues,offering comprehensive trading and campaign information.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Demonstrate an in-depth understanding of products, functions, features and benefits.
- Assist with users via live chats, ensuring prompt and accurate responses.
- Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
Phone:
Email:
Reg No:
HTTPS://ABOUT.RECRUITFIRST.CO/CHITTRA.S
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Job Detail
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Job IdJD1056105
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3500 - 5000 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned