Job Description

Join Our Alpha Iota Family, Where Everyone Wins!

• Lucrative Salary Package
• Learning & Development Programs to Upskill Yourself
• Employee Accommodation & Food Allowance
• Tons of Health and Wellness Perks & Benefits
• Motivating and Supportive Team

...and lots more!
Alpha Iota is based in Southeast Asia, where we are rapidly growing and constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers.
Here's what awaits you at Alpha Iota!
What would you be doing:

• Respond to customer inquiries via live chat in a timely, professional, and courteous manner.
• Build in-depth knowledge of company products, services, and processes to effectively resolve issues and provide top-notch support.
• Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
• Escalate special cases or complex issues to the appropriate person in charge for further handling.
• Support customer service operations with additional tasks and administrative duties as needed.
• Consistently deliver high-quality service to maintain strong customer satisfaction.
• Uphold integrity and confidentiality in handling all customer information.

To be successful in this role, you will need to have:

• Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).

• Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.

Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role). * Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.

• Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
• Work schedule: 10 hours per day (including a 1-hour break), 5 days a week, with 2 rest days.
• Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

Skills Required