Job Description

• This individual collaborates cross-functionally to achieve high customer satisfaction from order placement to order fulfilment.
• This includes key account management, order status, returns, e-commerce live chat, and customer engagement.

Duties and Responsibilities:

• Respond to customer inquiries via email, phone, or online.
• Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements.
• Data entry and management of order information, customer complaints, and returns.
• Ensure order compliance with company policy and external and/or legal requirements.
• Proactive communication and management of key strategic customer accounts.
• Primary liaison for customer communication of company and/or product changes.
• Engage in continuous improvement mindset, especially in new initiatives, such as e-commerce, live chat, increased customer satisfaction, supporting continued business growth.

Supporting and encouraging working environment|Equal Opportunities across the business

Minimum Requirements:

• Excellent written and verbal communication skills.
• Driven to deliver excellent customer satisfaction.
• Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment.

Preferred Experience:

• SAP or equivalent systems experience.
• Experience in customer service or customer facing role.
• College degree or college coursework.
• Experience working in a cross functional environment with departments such as sales, shipping, engineering, etc.
• Proficient in Microsoft Office and computer usage.
• Able to work in shift mode.

• Provide critical filtration, separation, and purification solutions life sciences and industrial customers around the globe.
• Our client Life Sciences and Industrial teams serve a diverse range of customers including biotechnology, pharmaceutical, medical, food and beverage, laboratory, microelectronics, aerospace, fuels, petrochemical, chemical, automotive and power generation industries.

• Fun, vibrant and energetic working environment.
• Equal Opportunities across the business.
• Attractive remuneration package.

Michael Page