Job Description

• Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor\'s Degree in any field
• Fresh graduates are encouraged to apply
• Languages required: Mandarin and English B2 (Speak, Read & Write)
• Able to work 24 hours rotational shift
• Able to work at KL Sentral
• 5 working days and 2 off days per week

Responsibilities

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes

Benefits

• KPI Incentive up to RM800
• Attractive Shift Allowance
• EPF, Socso & EIS
• Medical Leave & Annual Leave
• Medical insurance
• Comprehensive learning and development plans for your career growth
• Fast career advancement opportunity
• Cross culture & fun working environment

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Allowance Provided
• Performance Bonus
• 5 Working Days

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