Job Description

Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time Customer Service Representative - Mandarin Speaker in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
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Customer Service Representative - Mandarin Speaker
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MYR3,200 - MYR4,000 Per Month
KL City,
Fresh Graduates
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Posted 4 hours ago o Closing 16 Jan 2026
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Working Location Near Station

• VISTA TOWER THE INTERMARKJalan Tun Razak 384 Kuala Lumpur WP Kuala Lumpur Malaysia 50400

Requirements
Key Requirements

• At least a recognized Diploma with minimum 2 years' experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).

• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

• Fresh graduates are welcome to apply.

• Experience in Call Centre, Banking or Customer Service environment will be an advantage.

• Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.

• Possess a pleasant voice & good telephone etiquette.

• Resourceful, proactive, attentive to details and a good team player.

• Possess good communication skills (Fluent in Mandarin, English & Bahasa Malaysia)

Responsibilities
Key Responsibilities

• Deliver 24 hour one-stop customer service.

• Ensures highest standard of service delivery on personalized phone services to our customers.

• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.

• Handling and resolving customer complaints proficiently.

• Displaying a high level of quality and professionalism when dealing with customers.

• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.

• Educates the customer about the Bank's products and services and directs them toward available resources for self-help.

• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.

• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer

• Maintains confidentiality of the Bank's customers and data.

• Proactively identifying, researching and gathering feedback from customers to improve and enhance

Benefits
To be briefed during interview/offer stage.
Additional Benefits

• 5 Working Days
• Training Provided
• Allowance Provided

Skills
Customer Service Communication Skills Problem Solving Active Listening Empathy Conflict Resolution Time Management Mandarin Language Proficiency
Important Information
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Skills Required