Customer Service Representative (mandarin Speaker)
Kuala Lumpur, Malaysia
Job Description
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Customer Service Representative - Kuala Lumpur, Malaysia BookMyShow SEA is a regional ticketing start up, selling events, movies, attractions and more. We empower event organisers and venue owners by giving them the right tools that they need to successfully manage their ticketing from the internet to the door. Our team in the Customer Services Department, is a multi-disciplinary team of Managers and Executives in South East Asia, working together in ensuring that purchase of tickets to any performance is seamless and secure. We have a number of available positions and invite you to be part of our team in Singapore, Malaysia and Indonesia. What you\xe2\x80\x99ll do:
- Ensure a consistent high level of customer service to all customers through up-to-date product and system knowledge, identification of customer expectations and management of issues in a timely and efficient manner.
- Ensure telephone or email enquiries are answered in an efficient and professional manner and provide customers with upcoming event information promptly and competently.
- Ensure and maintain service delivery standards by the continual monitoring and improvement of own performance.
- Assist customers with booking of tickets (E-tickets, Delivery/Collection)
- Identify problems and issues, find solutions and act on customer concerns.
- Recognise and respond to sales and cross-selling opportunities that arise from incoming calls with a view to converting them.
- Oversee the ticket dispatch processes
- Act as the first point of contact for ticketing partners\xe2\x80\x99 support
- Facilitate box office operations on event days, mall launches, roadshows or any situation where ticket sales are required
- Monitoring daily transactions and if there is any suspicious transactions will require to notify to superior.
- Reconciliation of daily ticket sales
- Other duties as reasonably required.
- A get-things-done attitude.
- A team player, task oriented and possess good communication and customer service skills.
- Ability to provide feedback to improve the customer service experience will be an added advantage
- Able to perform rotating shift schedules including weekends and public holidays
- A passion for the Arts & Entertainment world would be an added advantage.
- 1-2 years of Customer Service working experience (Fresh Graduates are welcome to apply)
- Diploma or Degree in any related field, or equivalent practical experience.
- Worked in a start-up would be an added advantage.
- Are you comfortable working in an onsite setting?
- Are you based in Kuala Lumpur?
- Bachelor\'s (Required)
- TeamWork: 1 year (Required)
- Customer service: 1 year (Required)
- English (Required)
- Chinese (Required)
- Malay (Required)
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Job Detail
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Job IdJD921610
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned