Job Description

Introduction: We are a company focusing on stock software analysis and software course learning, with a strong technical research and development team and an excellent sales team. We provide comprehensive stock software solutions and professional stock software course training, have served hundreds of customers, and have been highly praised by customers. We are looking for a dynamic and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for assisting customers with their queries, resolving issues, and providing exceptional customer service. You will be working closely with other team members to ensure that customer needs are met in a timely and efficient manner. :

• Responsible for installing and maintaining remote products for customers.
• Responsible for assisting customers with product operation and resolving customer issues.
• Responsible for teaching basic knowledge of the products to customers.
• Responsible for providing value-added services to customers, identifying customer needs and opinions.
• Offer regular one-to-one sessions to customers to increase customer loyalty.
• Conduct regular return phone calls to customers to understand product usage.
• Responsible for extracting customer tags and enhancing user portraits.
• Improve and organize customer information and ERP system operation.
• Simple video editing skill.
• Analyze how customers use products and services and provide feedback on data trends.

Job Requirements:

• 5.5 working days.
• Fluent in Mandarin Speaking and Writing.
• Diploma, Degree in Business Administration, or any relevant fields.
• At least 1 year of relevant work experience. We also are open to considering candidates who are new to the workforce and eager to learn and grow with us.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to think outside the box.
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and ability to maintain accuracy under pressure.
• Proficient in MS Office and other relevant software.

Employee Compensation and Benefits:

• We offer competitive salary and benefits packages, as well as opportunities for career growth and advancement within our organization.
• We offer you the opportunity to develop your career in our Singapore company and can assist you in applying for an Employment Pass.
• Entitled for the stipulated public holidays.
• Sales commission and Year-end Bonus.
• Free learning of stock investment professional technical knowledge and practical skills.
• Free use of internationally advanced smart share investment software without alternative products.
• Provide free training, enjoy the opportunity to study and improve with the lecturer of the company.

If you are inexperienced but love to learn and are interested in the stock market and the financial industry, please send your resume and cover letter to us. Here, you will have the opportunity to display your talent and work with a group of passionate partners to promote the company\'s business development. Please send your resume to us! Our company has an office in Singapore, and we are pleased to offer you an exciting opportunity to advance your career there. You can start your journey with us by working in our Malaysia office, where you can gain valuable work experience. If you demonstrate outstanding performance, we can recommend you for a position in our Singapore office and assist you in applying for an Employment Pass. This will provide you with more opportunities and chances to develop your career. Join us and embark on an exciting career journey together! Job Type: Full-time Salary: RM3,000.00 - RM4,000.00 per month Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental pay types:

• Commission pay
• Performance bonus

Education:

• Bachelor\'s (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Mandarin (Required)

Application Deadline: 05/31/2023
Expected Start Date: 06/01/2023