Job Description

?? Customer Service Representative ??, ?? up to MYR 5,800, Kirin Separation (Malaysia) Johor ????? - Ricebowl
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Customer Service Representative
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MYR4,800 - MYR5,800 Per Month
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Posted a day ago o Closing 2 Jan 2026
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• Lot 2352-3,4,&5,Jalan Kempas Lama,Off Jalan Skudai, Skudai Johor Malaysia 81300

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• Minimum 5 years of experience in a customer service role, preferably within a manufacturing environment
• Proven ability to manage high-volume customer interactions with professionalism and care.
• Strong negotiation, communication and interpersonal skills (written, verbal and in-person).
• Ability to build and maintain effective relationships with colleagues, customers and external partners.
• A self-starter with strong problem-solving skills and the ability to work under pressure and meet deadlines.
• Excellent organizational and time management skills with keen attention to detail.
• Proficient in Microsoft Office Suite and experience using SAP (preferred) or similar ERP systems.
• Experience with Salesforce or other CRM systems is preferred.
• Relevant industry experience in customer service or a related field.
• Bachelor's degree preferred in Business or other related field.

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• Build and maintain strong relationships with customers by responding to their needs with efficiency, accuracy and professionalism.
• Collaborate and support the daily functions of the Customer Service team.
• Provide administrative assistance to Sales Representatives.
• Manage communications, follow-ups, review and process incoming orders, quotation requests, inquiries, complaints ensuring accuracy and completeness.
• Act as a liaison between customers and internal teams to optimize service and identify sales opportunities.
• Coordinate transportation for customer deliveries in collaboration with our Logistics Departments, ensuring timely and efficient execution
• Participate in continuous improvement initiatives to enhance processes and service delivery.
• Undertake additional projects and duties as required.

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• Training Provided
• Medical Benefit
• Annual Bonus
• Parking provided
• 5 Working days

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SAP Salesforce CRM Customer Support Communication Skills Problem Solving Time Management Active Listening

Skills Required