Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Requirements:
Required language(s): English.
Minimum 1 year of working experience in the service industry will be an added advantage for this position.
Fresh graduates who are interested to start their career in a call centre are also encouraged to apply \xe2\x80\x93 Full Training Provided
Applicant must be willing to work on rotational shifts.
Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.