Job Description

VSC Service Center Hiring! Full Time Customer Service Representative (Vivo) in Kuala Lumpur - Ricebowl
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Customer Service Representative (Vivo)
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Commission: MYR200 - MYR600
KL City,
Fewer than 20 applicants. You still have a chance!
Posted 3 hours ago Closing 11 Jul 2025
Fewer than 20 applicants. You still have a chance!
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Requirements
Job Requirements

• Diploma or above, with minimum 1 year of customer service experience.
• Proficient in call center operations, service policies, product knowledge, and after-sales SOPs; ability to independently resolve customer issues to achieve satisfaction.
• Language required: English, Bahasa Malaysia, Mandarin
• Skills required: Customer Service, Communication Skills, Problem-solving, Patience, Multi-tasking
• Excellent communication skills, fluent verbal expression, and exceptional typing speed/accuracy.
• Capable of handling workload exceeding team average with service quality surpassing team KPIs.
• Strong service mindset, responsibility, and learning agility.
• Flexible to adapt to shift rotations and overtime.

Job Mission
Listen to customer voices, address inquiries patiently, resolve complaints proactively, and deliver standardized professional care services. Support customers to jointly build an industry-leading contact center.
Responsibilities
III. Job Responsibilities

• Respond to customer inquiries via hotline/online channels, resolving issues/complaints efficiently.
• Collect, document, and relay frontline customer feedback to HQ accurately and timely.
• Participate in product/service SOP training and assessments, meeting performance standards.

Benefits

• EPF, SOCSO, EIS included
• Min 14 Days Annual Leave per year
• Public Holidays / Overtime allowance
• Performance Bonus

Skills
Customer Service Communication Skills Problem-solving Patience Multi-tasking
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