Job Description

Responsibilities

Enter new product and/or service contract order data into the system, ensuring accuracy and adherence to process requirements. Assigned accounts may involve complex contracts, variable billing arrangements, or multi-contract consolidation. Serve as the primary contact or account representative for key accounts or key customers when assigned. Achieve or exceed departmental and individual performance metrics related to service level agreements. Provide price quotations upon request. Ensure proper recording, documentation, and tracking of all assigned orders. Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, and related matters. Independently coordinate with internal departments regarding order status, invoicing, credits, shipping schedules, product availability, quality issues, damaged or mis-shipped products, and service repairs. Escalate new or complex issues to management as needed. Follow OEX customer strategy, lead by example, and adhere to customer principles. Deliver a positive ordering and invoicing experience to customers and partners.

Requirements

Diploma or Bachelor's Degree in any field. 1-2 years of relevant work experience; fresh graduates are encouraged to apply. Strong attention to detail and data accuracy. Good communication and problem-solving skills. Ability to coordinate independently with cross-functional teams. Customer-focused mindset and ability to handle inquiries professionally. Serve as the primary contact or account representative for key accounts or key customers when assigned. Achieve or exceed departmental and individual performance metrics related to service level agreements. Provide price quotations upon request. Ensure proper recording, documentation, and tracking of all assigned orders. Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, and related matters. Independently coordinate with internal departments regarding order status, invoicing, credits, shipping schedules, product availability, quality issues, damaged or mis-shipped products, and service repairs. Escalate new or complex issues to management as needed. Follow OEX customer strategy, lead by example, and adhere to customer principles. Deliver a positive ordering and invoicing experience to customers and partners.
Job Type: Contract

Pay: RM2,500.00 - RM2,800.00 per month

Application Question(s):

Do you have experience in order processing, customer service, logistics, operations, or administrative work? What is your expected salary? How soon can you start if selected?
Education:

Diploma/Advanced Diploma (Required)
Work Location: In person