Job Description

Mohon
Penerangan Kerja
Kelayakan

• Fluent in English and Mandarin, with excellent written and verbal communication skills.
• SPM or above qualification.
• Able to work on a 24/7 rotational shift basis.
• Strong interpersonal and problem-solving skills.
• Ability to handle customer queries with professionalism and empathy.
• Fresh graduates are encouraged to apply.
• Prior experience in customer service, reservations, or hospitality will be an added advantage.

Tanggungjawab

• Respond to customer inquiries via phone and email, ensuring timely and accurate information is provided.
• Assist customers with reservation bookings, modifications, and cancellations.
• Handle and resolve customer issues or escalate cases when necessary.
• Provide guidance on self-service options and online booking features.
• Maintain detailed records of all customer interactions and feedback.
• Strive to deliver an exceptional customer experience while meeting performance targets.

Manfaat

• 5 working Days
• Training Provided
• Medical Insurance
• Allowance Provided
• Medical and Hospitalization Leave
• EPF / SOCSO / EIS

Manfaat tambahan

• EPF / SOCSO / PCB
• Medical Insurance
• Medical and Hospitalisation Leave
• Allowance Provided
• Insurance
• 5 Working Days
• Training Provided

Kemahiran
Customer Support Communication Skills Problem Solving Conflict Resolution Active Listening Empathy
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required