Job Description

Meta DAC Consultancy Hiring! Full Time Customer Service & Retail Support Executive in Selangor, Earn up to MYR 4,500 - Ricebowl
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Customer Service & Retail Support Executive
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MYR3,500 - MYR4,500 Per Month
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Posted a day ago o Closing 29 Dec 2025
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Working Location Near Station

• D1010, Level 10, Block d, Jln Ss726, Kelana Jaya, 47301 Petaling Jaya, Selangor Petaling Jaya Selangor Malaysia 47301

Requirements

• Minimum 1 year of experience in customer service, inside sales, or support roles.
• Main / Excellent verbal and written communication skills in Mandarin ?? (English is a plus).
• Customer-first mindset with strong problem-solving abilities.
• Sales - driven personality, confident in achieving KPIs and closing deals.
• Familiarity with CRM platforms or e-commerce backend systems is preferred.
• Ability to work under pressure and manage multiple conversations effectively.

Preferred Qualifications

• Experience managing or participating in private domain communities (e.g., WhatsApp, Telegram, Facebook, WeChat).
• Interest or background in metaphysics, wellness, e-commerce, or online learning industries.
• Strong consultative selling skills - able to identify client needs and close sales with empathy and precision.
• High emotional intelligence with a sense of accountability and ownership in customer success.

Responsibilities
Customer Service

• Attend to walk-in, phone, and online customer inquiries professionally.
• Nurture long-term customer relationships via platforms such as
• WhatsApp, Telegram, and Facebook, IG etc
• Provide course and product information, recommendations, and after sales support.
• Handle order processing, exchanges, returns, and complaints, after-sales in line with company policies, service, and customer follow-up.

Retail Support

• Assist in daily store operations, including opening, closing, and stock replenishment.
• Maintain product displays, cleanliness, and store presentation standards.
• Receive, check, and organize incoming stock.

Sales & Promotion Support

• Promote ongoing offers and assist in achieving sales targets.
• Work closely with the marketing and product teams to ensure a seamless customer journey.
• Support marketing and promotional activities, including social media (Facebook, IG, XHS ) updates.

E - Commerce & Fulfillment

• Pack and ship online orders promptly and accurately.
• Update product listings, stock levels, and pricing on online platforms.

Inventory & Data Entry

• Perform accurate data entry for product information and transactions.
• Maintain and update product inventory lists and stock records.

General

• Attend training and meetings as required.
• Perform other duties assigned by management.

Benefits

• Performance Incentive
• Annual Bonus
• Annual Company Dinner
• Team Building & Company Trip
• In-House Professional & Personal Growth Training
• KWSP, PERKESO EIS
• Medical Reimbursement RM500
• Annual Leave

Skills
Customer Support Communication Skills Problem Solving Active Listening Empathy
Important Information
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Skills Required