D1010, Level 10, Block d, Jln Ss726, Kelana Jaya, 47301 Petaling Jaya, Selangor Petaling Jaya Selangor Malaysia 47301
Penerangan Kerja Kelayakan
Minimum 1 year of experience in customer service, inside sales, or support roles.
Main / Excellent verbal and written communication skills in Mandarin ?? (English is a plus).
Customer-first mindset with strong problem-solving abilities.
Sales - driven personality, confident in achieving KPIs and closing deals.
Familiarity with CRM platforms or e-commerce backend systems is preferred.
Ability to work under pressure and manage multiple conversations effectively.
Preferred Qualifications
Experience managing or participating in private domain communities (e.g., WhatsApp, Telegram, Facebook, WeChat).
Interest or background in metaphysics, wellness, e-commerce, or online learning industries.
Strong consultative selling skills - able to identify client needs and close sales with empathy and precision.
High emotional intelligence with a sense of accountability and ownership in customer success.
Tanggungjawab Customer Service
Attend to walk-in, phone, and online customer inquiries professionally.
Nurture long-term customer relationships via platforms such as
WhatsApp, Telegram, and Facebook, IG etc
Provide course and product information, recommendations, and after sales support.
Handle order processing, exchanges, returns, and complaints, after-sales in line with company policies, service, and customer follow-up.
Retail Support
Assist in daily store operations, including opening, closing, and stock replenishment.
Maintain product displays, cleanliness, and store presentation standards.
Receive, check, and organize incoming stock.
Sales & Promotion Support
Promote ongoing offers and assist in achieving sales targets.
Work closely with the marketing and product teams to ensure a seamless customer journey.
Support marketing and promotional activities, including social media (Facebook, IG, XHS ) updates.
E - Commerce & Fulfillment
Pack and ship online orders promptly and accurately.
Update product listings, stock levels, and pricing on online platforms.
Inventory & Data Entry
Perform accurate data entry for product information and transactions.
Maintain and update product inventory lists and stock records.
General
Attend training and meetings as required.
Perform other duties assigned by management.
Manfaat
Performance Incentive
Annual Bonus
Annual Company Dinner
Team Building & Company Trip
In-House Professional & Personal Growth Training
KWSP, PERKESO EIS
Medical Reimbursement RM500
Annual Leave
Kemahiran Customer Support Communication Skills Problem Solving Active Listening Empathy Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.