Job Description

Agensi Pekerjaan Asia Recruit Hiring! Full Time Customer Service Retention in Selangor, Earn up to MYR 3,500 - Ricebowl
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Customer Service Retention
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MYR2,800 - MYR3,500 Per Month
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Posted 21 hours ago o Closing 2 Jan 2026
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Working Location Near Station

• Persiaran Lagoon Subang Jaya Selangor Malaysia 47500

Requirements

• Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.
• Experience in contact centre/customer service/customer support/BPO environment is required.
• Proficiency in English is mandatory.
• Open to Malaysian citizens only.
• Willing to work on rotational shifts, including weekends.

Responsibilities

• Handle inbound calls from customers professionally and efficiently.
• Retain customers by addressing concerns and encouraging continued usage of our telco plans.
• Promote telco plans, products, and current promotions.
• Collaborate closely with team members and leaders to meet quality standards and productivity targets.
• Escalate priority requests or feedback promptly for effective issue resolution.
• Participate in ad hoc projects as assigned.
• Identify areas for service or process improvement and propose recommendations to the team leader.
• Perform upselling and cross-selling by offering suitable alternative solutions.
• Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.
• Carry out any other duties assigned by the team leader.

Benefits

• Overtime allowance
• Shift allowance
• Phone allowance (rebate)

Additional Benefits

• Training Provided

Skills
Customer Retention Communication Skills Negotiation Empathy
Important Information
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Skills Required