Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Kelana SquareSs 7 Petaling Jaya Selangor Malaysia 47301

Penerangan Kerja
Kelayakan

• 1+ year experience in customer service or sales.
• Main / Excellent verbal and written communication skills in Mandarin ?? (English is a plus).
• Strong communication skills with a good sense of customer psychology.
• Understand sales logic and know how to build trust & drive conversions.
• Sales-driven mindset with ability to actively push deals & meet KPIs.
• Experience with CRM systems or e-commerce customer service tools is a bonus.
• Positive attitude, strong sense of responsibility & able to work under pressure.

Preferred Qualifications

• Familiar with communication tools (WhatsApp Community, Telegram, Facebook groups, Line, WeChat Work, etc.)
• Interest in metaphysics, wellness, e-commerce, or online courses.
• Strong communication skills - able to quickly identify customer needs and convert them into sales opportunities.
• High emotional intelligence with a "customer-first, service-is-brand" mindset.

Tanggungjawab

• Handle customer inquiries & provide personalized product/service recommendations.
• Manage company students communities groupchat (WhatsApp / Telegram) to build loyalty, repeat purchases & referrals.
• Support daily customer service tasks - Q&A, orders, after-sales follow-up.
• Collect customer feedback & help improve service workflows.
• Work with content & marketing teams to enhance the overall customer experience.

Manfaat

• Attractive Commission Scheme
• Performance Incentive
• Annual Bonus
• Annual Company Dinner
• Team Building & Company Trip
• In-House Professional & Personal Growth Training
• KWSP, PERKESO EIS
• Medical Reimbursement RM500
• Annual Leave

Kemahiran
Customer Support Communication Skills Problem Solving Active Listening
Peringatan Penting
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Skills Required