Jalan Kapar 27/89 90, Shah Alam Selangor Malaysia 40400
Penerangan Kerja Kelayakan
High school / diploma or above; major in management or related field
More than 1 year experience in F&B or fast moving product is preferred
Fresh Grads is welcome
Strong communication skills and service awareness, proficient in Malay, English and Mandarin (plus point)
Prior experience in factory customer service
Teamwork spirit, ability to effectively coordinate with other departments to achieve common goals.
Proficient in computer operation and word processing, skilled in using office software and customer service systems.
Good emotional management skills and patience, able to maintain a good working state in the face of pressure and challenges.
Good learning ability and initiative to continuously improve professional knowledge and service skills
Service orientation: Recognize emotions and respond with humility.
Execution of plans: Efficiently accomplish tasks according to set goals.
Tanggungjawab
Answer customer calls and handle customer inquiries and complaints through various channels such as phone calls and emails, providing timely responses and professional solutions.
Assist customers in processing and tracking orders, ensuring accurate and timely order information and providing customers with order status and shipping information.
Track customer order progress, coordinate with production, logistics, and other departments to ensure orders are delivered on time.
Record customer feedback and complaints, provide timely feedback to relevant departments, and track progress to ensure timely resolution of issues.
Maintain customer relationships, establish good communication and trust with customers, and enhance customer satisfaction and loyalty.
Participate in customer service-related training and learning to continuously improve professional knowledge and service levels.
Accurately record and track customer service data according to company regulations and processes, and provide relevant reports and analysis.
Collaborate with other departments to conduct market research and customer satisfaction surveys, collect customer feedback and suggestions, and provide improvement directions for the company.
Assist in handling customer complaints and disputes, find solutions, and handle them properly to maintain the company's reputation and interests.
Kemahiran Customer Support Communication Skills Problem Solving Active Listening Conflict Resolution Product Knowledge Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.