Job Description

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world\'s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide Fraud & Loss Operation support, scope service covers fake order, intel labelling, malicious review, Account take over (ATO)
• Review of potential fraud cases flagged by the data model andapply commensurate enforcement if needed
• Review appeals cases that submitted by the users (sellers &creators)
• Review reported malicious reviews
• Labelling and categorizing collected intel

Who are we looking for?

• Candidate must possess at least Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Master\'s Degree in any field. However, fresh graduates are encouraged to apply
• Min of 2 years\' experience in e-commerce fraud environment
• Min of 2 years\' experience in Customer Service or Content Moderator
• Experience in investigation related to fraud, abuse, or cybercrime is a plus
• Strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
• Excellent verbal and written communication skills in English and native language
• Amenable to be relocated to Kuala Lumpur, Malaysia

Who is TDCX?TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world\'s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region\'s growth potential.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

TDCX