Job Description

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Job Title: CUSTOMER SERVICE SPECIALIST II
Posting Start Date: 8/13/25
:
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers' orders from order entry to delivery and collection in a timely manner. They may respond to all customers' inquiries about TE's products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.

Responsibilities:

• Receive and process order into system in accordance to order policy using SAP
• Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
• Weekly review of customers' backlog to meet billing target as set by management yearly
• Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
• Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
• Handles complaints, claims, returns and replacements processing
• Maintain proper documentations in line with company retention policy
• Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
• For external emails to Customers, manage via C2S platform.
• Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
• To have a SGP track progress and create a central library for future renewals.
• Any other ad-hoc activities to support Sales events
• Any other ad-hoc reporting as and when requested by management

Requirements:

• Education Background- English and Bahasa Malay well spoken and written.
• Years of experience - Minimum Diploma or Degree with 2 years of international shipping and logistics experience
• SAP skill on Sales Distribution /OTC is a must
• Skills or experiences that are relevant to TNB's operations or SGP related.
• Team player can work under high pressure environment and tight dateline.

Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Job Locations:
PETALING JAYA SELANGOR, Selangor 47301
Malaysia
Travel Required: Less than 10%
Requisition ID: 139005
Workplace Type:
External Careers Page: Customer Service
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TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. 2023 TE Connectivity Corporation. All Rights Reserved.
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