Job Description

MohonKelayakanPrefer fluency In Mandarin.Able to Handle Customers and Clients accordingly.Call etiquette.xefx82xb7 Educational Background:Minimum diploma or equivalent qualification in business administration, customer service, or arelated field.xefx82xb7 Work Experience:At least 2-3 years of experience in a customer service or order management role.Experience in handling inquiries, resolving complaints, and working within cross-functional teams.xefx82xb7 Technical Skills:Proficiency in Microsoft Office (Word, Excel, PowerPoint).Familiarity with CRM or ERP systems for managing customer data and orders (e.g., SAP, Salesforce).xefx82xb7 Soft Skills:Excellent communication skills (written and verbal) in English and MandarinStrong problem-solving abilities with a focus on customer satisfaction.Good organizational and multitasking skills to handle multiple priorities effectively.xefx82xb7 Knowledge:Understanding of order processing and logistics coordination.Tanggungjawabxefx82xb7 Customer Engagement:Address customer inquiries accurately, promptly, and in line with company policies.Provide support and solutions to resolve any product or service-related concerns.Ensure customer satisfaction is achieved through timely feedback and resolution.xefx82xb7 Order Management:Manage sales orders and maintain accurate system data.Collaborate with internal departments to ensure orders are processed efficiently.xefx82xb7 Logistics and Coordination:Assist in shipping arrangements, tracking deliveries, and ensuring timely completion.Provide necessary documentation and updates to stakeholders.xefx82xb7 Cross-functional Communication:Act as a liaison between departments (Supply Chain, Warehousing, Logistics, Billing) to resolveissues.xefx82xb7 Performance and Reporting:Support internal audits.Assist with reporting such as Weekly/BI/Monthly Sales Performance Reports.Knowledge of supply chain or shipping documentation processes is an advantage.xefx82xb7 Personal Attributes:Detail-oriented and proactive in identifying issues and implementing solutions.Team player with a collaborative mindset.Ability to work under pressure and meet deadlines.ManfaatMedical and HospitalizationAnnual LeavesEasy work processesCompetitive SalaryIn-House Role / No KPI neededClose working relations with internal teamsKemahiranCommunication Problem-Solving Product Knowledge Empathy Time Management Patience CRM (Customer Relationship Management)Important InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Maukerja