Job Description

Heaven Spiritlink International Sdn. Bhd. Hiring! Full Time Customer Service Specialist in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl
Customer Service Specialist
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MYR4,300 - MYR5,000 Per Month
KL City,
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Posted 3 hours ago o Closing 28 Nov 2025
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Requirements

• Diploma or above (requirements may be relaxed for candidates with exceptional abilities).
• 1+ year of customer service support experience is preferred.
• Excellent communication and interpersonal skills; able to resolve customer issues calmly and effectively.
• Fluent in spoken Mandarin, English, and Cantonese is preferred.
• Proficient in Microsoft Office with good typing skills in both Mandarin and English.
• Proactive, responsible, strong willingness to learn, and skilled in handling complex issues tactfully.

Responsibilities

• Handle daily customer inquiries via phone, email, and live chat, providing professional consultation and effective communication.
• Resolve customer disputes and complaints related to various payment platforms.
• Conduct customer follow-ups, listen attentively to their needs, and provide timely feedback to enhance satisfaction.
• Assist in handling urgent incidents and escalated complaints effectively, promptly, and professionally.
• Complete other daily tasks assigned by supervisors independently.

Benefits

• Young and energetic working environment

Skills
Customer Communication Problem Solving Active Listening Conflict Resolution
Important Information
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Skills Required