Customer Service Specialist

Kuala Lumpur, Malaysia

Job Description

Heaven Spiritlink International Sdn. Bhd. Hiring! Full Time Customer Service Specialist in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl
Customer Service Specialist
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MYR4,300 - MYR5,000 Per Month
KL City,
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Posted 3 hours ago o Closing 28 Nov 2025
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Requirements

  • Diploma or above (requirements may be relaxed for candidates with exceptional abilities).
  • 1+ year of customer service support experience is preferred.
  • Excellent communication and interpersonal skills; able to resolve customer issues calmly and effectively.
  • Fluent in spoken Mandarin, English, and Cantonese is preferred.
  • Proficient in Microsoft Office with good typing skills in both Mandarin and English.
  • Proactive, responsible, strong willingness to learn, and skilled in handling complex issues tactfully.
Responsibilities
  • Handle daily customer inquiries via phone, email, and live chat, providing professional consultation and effective communication.
  • Resolve customer disputes and complaints related to various payment platforms.
  • Conduct customer follow-ups, listen attentively to their needs, and provide timely feedback to enhance satisfaction.
  • Assist in handling urgent incidents and escalated complaints effectively, promptly, and professionally.
  • Complete other daily tasks assigned by supervisors independently.
Benefits
  • Young and energetic working environment
Skills
Customer Communication Problem Solving Active Listening Conflict Resolution
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Job Detail

  • Job Id
    JD1238706
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    RM 5,000 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned