Job Description

Customer Service Specialist (Mandarin Speaker) (Based in Shah Alam) (Hotel Industry)

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Full Time

Shah Alam, Selangor

Fresh Graduates

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Posted 17 hours ago . Closing 17 Dec 2022

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Requirements

• SPM, Diploma, Degree Fresh graduates are encouraged to apply.
• Good communication skills of written and spoken English and Mandarin is a must.
• Willing to work on shift rotational shift basis. KPI incentive & Shift Allowance will be provided.
• Good interpersonal and communication skills.
• Candidate must be willing to work in UOA Business Park (near to LRT & KTM).
• This is 24/7 rotational shift, 5 working days per week with 2 days off in a week.

• Handle and respond to customer enquiries and complaints through phone and emails.
• Ensure all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
• Identify and escalate difficult and complex issues to senior team members.
• Maintain a positive, empathetic, and professional attitude towards customer.
• Update and maintain accurate information of customer interaction, transactions, comments, and complaints in the company's system.

• Attractive remuneration (Fixed, Variable & Benefits)
• 5 Working Day with 2 Off Day in a week
• Shift Allowance/ KPI Allowance
• Annual Leave 18 days
• Training will be provided
• Health insurance
• Dental care
• EPF SOCSO