Job Description

Agensi Pekerjaan Career International FOS Hiring! Full Time Customer Service Specialist - Mandarin Speaker - Damansara in Selangor - Ricebowl
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Customer Service Specialist - Mandarin Speaker - Damansara
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Posted 19 hours ago o Closing 24 Nov 2025
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Requirements

• Malaysian citizen fluent in Mandarin (Traditional typing required) and basic English
• Able to commit to a rotational shift schedule (no WFH option)
• Comfortable with English-based system interfaces (interview in English)
• Fresh graduates are welcome to apply
• Must complete assessments

Responsibilities

• Respond to customer inquiries in Mandarin and basic English through chat, email, or calls
• Provide accurate information and solutions to customers
• Handle customer issues professionally and empathetically
• Maintain high accuracy and productivity according to company standards
• Adapt to rotating shifts and meet KPIs consistently

Benefits

• KPI Incentive + Shift Allowance available
• Free meal per day
• Holiday triple pay & OT provided
• Buyout option available

Additional Benefits

• Allowance Provided
• Training Provided
• Overtime Pay
• Staff Meal

Skills
Customer service Mandarin speaker communication skills
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Skills Required