Job Description

The Customer Service Specialist is responsible for the direct communication with the customer and various departments within the business to support complex end to end customer order management. In this role you can grow into a Sr. Customer Service Specialist as you advance your knowledge and leadership skills.This position is part of the Customer Service Team and will be located in Petaling Jaya Office.In this role, you will have the opportunity to:\xc2\xb7 Manage complex customer orders from order entry to product delivery to attain customer satisfaction\xc2\xb7 Act as a subject matter expert for the organization and provide peer support\xc2\xb7 Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support complex customer requirements and situationsThe essential requirements of the job include:\xc2\xb7 Customer service experience\xc2\xb7 Intermediate Microsoft Office and SAP skills\xc2\xb7 Advanced verbal and written communication skills in English, organizational skills, ability to prioritize, and customer centric mindsetIt would be a plus if you also possess previous experience in:\xc2\xb7 Professional diploma/degree, or equivalent years of experience\xc2\xb7 4 - 6 years of working experience working in a manufacturing environmentAt Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow\xe2\x80\x99s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what\xe2\x80\x99s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Danaher