Job Description

Mohon
Penerangan Kerja
Kelayakan

• Ensure a thorough support and follow-up at all stages of the Customer Relation
• General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media.
• Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.
• Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.
• Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.
• Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Tanggungjawab

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Able to work 24/7 shift rotation.
• Strong time management skills and motivation to exceed expectations
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and Mandarin

Manfaat

• Work from KL Sentral, the comfort of your home, or our award-winning office locations
• Enjoy a competitive salary, performance incentives, and shift allowances 5-day work week (40 hours) with 24/7 rotational shifts
• Be part of a dynamic, innovative team driving the future of finance
• Receive certified training from our amazing trainers and team leads

Kemahiran
Communication Skills Interpersonal Skills Problem-Solving Skills Customer Relationship Management
Peringatan Penting
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Skills Required