Job Description

We are looking for a dedicated

Customer Service

to join our growing team. The ideal candidate should have passion in delivering exceptional customer experience. Candidates with experience in related fields will have an advantage.

Key Responsibilities:

1. Customer Service

Greet and assist customers with their printing needs, provide product recommendations and answering inquiries.. Manage online customer orders via email or chat, ensuring timely responses and order fulfillments. Verify payments from customer and maintain accurate records of transactions.

2. Google Reviews & Ratings

Politely request customers to leave reviews and ratings on Google Maps to help improve our online presence. Monitor and respond to customer reviews professionally.

3. Team Collaboration

Work closely with the printing team to ensure orders are completed accurately and on time. Ensure the work area is clean, organized, and presentable at all times. Provide feedback to improve customer experience and shop operations.

Requirements:

Excellent communication and interpersonal skills. Basic computer literacy (email, office, and order management systems). Ability to multitask and work in a fast-paced environment. Language: Proficiency in English and Bahasa Malaysia. Possess good attitude: Friendly, proactive, and customer-oriented with a positive attitude. Ability to work independently with less supervision.
Fresh graduates are welcome to apply, although relevant experience is preferred.

We offer a competitive salary, benefits package, and opportunities for growth and development within the company. If you are a motivated and experienced personnel looking for a new challenge, we encourage you to apply.

Just send your updated

resume and expected salary

to

hr.oneheart@gmail.com

with the subject

"Application for Customer Service Position".

Job Type: Full-time

Pay: RM2,400.00 - RM2,800.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Experience:

Customer Relation: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person