Customer Service

Subang Jaya, Malaysia

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Job description

Provide friendly and efficient service to the travel community of our client.
Be a first point of contact to handle and resolve customer complaints.
Respond professionally to inbound phone calls, including urgent situations.
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Arbitrate in situations between users.
Monitor and control numerous concurrent tasks in tandem.
Proactively and independently work to meet targets and goals
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the system

Job Requirements

Preferable with 1 year(s) of working experience in the related field is required for this position.
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Master\'s Degree, any field.
Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
Flawless verbal communication skills in English language is essential.
Patience, empathy, and a unique ability to manage stress.
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Technical aptitude and the ability to pick up new technology quickly.
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
Familiarity with ticketing systems.
Experience with policy work, or help resource project management
Previous, demonstrable experience with creation of online help resources
Early adopter of technology.

Job Types: Full-time, Permanent Salary: RM1,500.00 - RM2,800.00 per month Schedule:

Supplemental pay types:

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

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