Customer Service Support
Kuala Lumpur, Malaysia
Job Description
Overview Offices Kuala Lumpur
Job-type Full-Time
Job Category Insurance
Industries Acc & Finance
Salary MYR 7,000 - 10,000 /Month
Who you'll be working for The Malaysian division of the global professional services company
What requirements you'll need to be eligible
- With 5 - 8 years of CS experience in insurance or financial industry, including 3 years of supervisory experience.
- Good knowledge of Healthcare and medical insurance product.
- Good communication skills and professional telephone manner.
- Strong sense of responsibility with high level of integrity and trust.
- Strong analytical, presentation and problem-solving capability.
- Proven strong collaboration skill with internal department.
- Strong command in English, Mandarin and Cantonese.
- Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner.
- Make appropriate recommendations to meet customers' expectation
- Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
- Prepare on the rostering to ensure effective resource allocation throughout the month.
- Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members
Phone:
Email:
Skills Required
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Job Detail
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Job IdJD1269685
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:RM 7,000-10,000 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned