Job Description

Hooya Plus Capital Inc. Hiring! Full Time Customer Service Support (Live Chat) in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Customer Service Support (Live Chat)
Follow
MYR2,500 - MYR3,500 Per Month
KL City,
Fresh Graduates
Fast Response
Be an early applicant!
Posted 2 hours ago o Closing 28 Dec 2025
Be an early applicant!
Share
Save
Apply

Requirements

• Candidate must possess at least SPM/UEC or equivalent
• Candidate must have own PC/laptop and stable Wi-Fi/Data connectivity
• Working hours: 9am-6pm / 6pm-1am / 1am-7am / Scheduled OT on PH or weekend
• Willing to work on Weekends, Public Holidays & Shifts (occasionally)
• Excellent interpersonal, written and oral communication skills
• Required language(s): Proficient in English (oral & written); ability to converse in ?? will an added advantage
• FRESH GRADUATES are encouraged to apply
• Related work experience in Customer Service field will be an advantage

Responsibilities

• To provide fast and timely solutions to all customer related problems
• To be constantly guided by company's service standards
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Respond to issues and enquiries promptly through large amount of emails and application live chat
• Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
• Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions
• Provide good customer services and maintain good rapport with customers
• Provide highly skilled resources to answer customer enquiries and request predominantly

Benefits

• Annual leave, Sick leave, Hospitalization leave, Maternity leave, Compassionate leave &Marriage leave
• Annual Bonus
• KWSP, SOCSO, EIS
• Medical & dental claims
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Allowances and KPI

Additional Benefits

• Training Provided
• Allowance Provided
• Staff Activities

Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required