Job Description

• Required language(s): Proficient in English (oral & written); ability to converse in \xe4\xb8\xad\xe6\x96\x87 will an added advantage
• FRESH GRADUATES are encouraged to apply
• Related work experience in Customer Service field will be an advantage

• To provide fast and timely solutions to all customer related problems
• To be constantly guided by company\'s service standards
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Respond to issues and enquiries promptly through large amount of emails and application live chat
• Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
• Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions
• Provide good customer services and maintain good rapport with customers
• Provide highly skilled resources to answer customer enquiries and request predominantly

• Annual leave, Sick leave, Hospitalization leave, Maternity leave, Compassionate leave &Marriage leave
• Annual Bonus
• KWSP, SOCSO, EIS
• Medical & dental claims
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Allowances and KPI

• Training Provided
• Allowance Provided
• Staff Activities

Ricebowl