Customer Service Team Lead

Kuala Lumpur, Malaysia

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Good command in both English and Mandarin (as needed to support Mandarin-speaker customer).

Responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Must be able to maintain good performance based on client metrics.
Coach and train the team regularly to enhance competencies.
Respond to customer complaints and escalate issues as necessary.
Respond to incoming customer\'s calls, live chats, or emails.

Benefits

Additional Benefits

Ricebowl

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